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Are Dansko shoes slip resistant?
Dansko slip resistant styles are sole tested using the MarkII
Standard. For a list of collections with slip resistant outsoles
visit the Women's Slip Resistant Shoes or Men's Slip
Resistant Shoes. For specific details visit the Product
Can I use my custom orthotics?
Some Dansko collections feature removable footbeds which can
accommodate custom orthotics. For a list of collections with
removable footbeds, visit the Women's
Removable Footbed Shoes and Men's
Removable Footbed Shoes pages. Due to the custom nature of
orthotics, we recommend trying the shoes on with the orthotics to
ensure a good fit.
Who should I contact if my shoes don't fit right?
If you are concerned about the fit of your shoes, please follow
up with the Retailer or E-tailer where you purchased your shoes.
All of our Retailers and E-tailers are experts on fitting Dansko
products and they will be able to guide you.
I have a problem with the Dansko product that I purchased on a
third-party auction site. Who do I contact?
We recommend that you contact the seller. Please note: Dansko
cannot assist with requests on purchases made through unauthorized
dealers or third-party auction sites. Authorized Dansko dealers can
be found on the Find A Retailer page.
How do I figure out my Dansko shoe size?
Dansko shoes are sized according to European (EU) whole size
standards. See our size chart for conversion. For fitting of
clogs, see the Stapled
Clog Fit Video or the XP Clog Fit Video for more information. You can
also chat with Dansko Customer Service for more information.
Will Dansko sell a single shoe?
Dansko donates shoes to a non-profit organization called the
National Odd Shoe Exchange. Since 1943, The National Odd Shoe
Exchange (NOSE) has provided single shoes to amputees and split
pairs to people with significant size differences due to illness or
disease. You may contact NOSE by phone via 1-480-892-3484.
Why should I purchase my Dansko products through an authorized
Dansko works closely with its dealers to ensure customer
satisfaction. An authorized Dansko dealer will be able to provide
assistance should you encounter a problem with your purchase.
Authorized Dansko dealers can be found on the Find A
Can I buy footwear directly from Dansko?
Yes, you can purchase footwear directly from Dansko on our
website. You may also purchase Dansko shoes from an authorized
Dansko retailer. Visit Find a Retailer for a retailer
Where can I purchase Dansko products?
Dansko shoes can be purchased through any of our authorized
dealers or directly from Dansko via dansko.com. Authorized Dansko
retailers can be found on the Find A Retailer page.
How do I know I can trust an online retailer?
Dansko has received reports that other retailers claiming to
sell Dansko shoes (often at "too good to be true prices")
do nothing more than take your money and never send the shoes you
thought you purchased. When shopping for Dansko shoes online, we
recommend that you only purchase shoes from a Dansko Authorized
Retailer - a handy list of these Authorized Retailers is on
the Find A Retailer page.
BEWARE! Two specific sites that are fraudulent
Interested in becoming a Dansko employee?
Visit our Careers page to see any open positions at either our
headquarters or distribution center in West Grove, PA.
Where will you ship to?
Dansko will ship orders to the 50 Unites States and the District
of Columbia. Unfortunately, at this time, we are unable to ship
What payment methods does dansko.com accept?
Dansko.com accepts Visa, MasterCard, American Express, Discover,
and Dansko.com gift cards as methods of payment. We cannot accept
bank issued gift cards at this time.
What is the shipping cost when purchasing direct from
Dansko offers free shipping on orders over $200 within the
continental United States and $6 flat rate shipping for orders
under $200 within the continental United States. Residents of
Alaska and Hawaii have flat rate shipping of $39.95 for their first
pair and $45.95 for two or more pairs. Dansko also offers FedEx
expedited shipping. See the shopping bag checkout page for delivery
options and pricing. E-gift cards are delivered free of charge via
Is your website secure? Is it safe to order from your
The security of your information is a top priority at Dansko. We
take security very seriously using industry-standard security
measures to protect the loss, misuse, and alteration of your
Can I purchase gift cards?
Dansko.com offers electronic gift cards that can be purchased in
any whole dollar amount between $5-$500 USD. Gift cards can
ONLY be used on dansko.com.
Where can gift cards be used?
Dansko.com gift cards can ONLY be redeem on dansko.com. They are
not valid at any Dansko authorized retailer or
I bought a shoe from dansko.com that I want to return. How do I
To return product purchased from dansko.com use
the online form to
receive a Return Authorization number. Returns require pre-approval
by Dansko. Returns without pre-authorization will be refused.
I need to exchange a shoe that I bought on dansko.com. How do I
To exchange product purchased from dansko.com use
the online form
to receive a Return Authorization number. Exchanges require
pre-approval by Dansko. Exchanges without pre-authorization will be
How long does it take to exchange or return a shoe purchased
Please allow 5 to 7 business days from the mailing date of your
return for receipt and processing at our distribution center.
Do I have to pay for shipping on my return or exchange?
If you are exchanging an item the return shipping is free. If
you are returning an item, you will be charged $6 for return
shipping, which will be deducted from the refund you will
Can I add on to my exchange order?
Unfortunately exchange orders can only include shoes from the
original order. If you wish to purchase additional items, please
place a new order.
I live close to Dansko's Headquarters; may I just drop my
Unfortunately we cannot accept returns or exchanges for products
purchased on dansko.com at the Dansko's Headquarters. Products
need to be shipped to our Return Department to ensure a timely
response to your request. Use the online form to start your return process.
What's the status of my order?
You may check the status of your order after 2-3 business
Can I change or cancel my order once it has been submitted to
We strive to fulfill orders as quickly as possible and you may
not be able to cancel or change your order once it is submitted
because we have already begun shipping your order. Please be sure
to review your order carefully before submitting it.
Why is my item on backorder?
This item is temporarily out of stock and will ship at a later
When will my backorder item ship?
Your order confirmation provides an approximate ship date*.
*Please note: Ship dates for backorder items are approximate and
subject to change. If the ship date changes, a customer service
representative will notify you.
How can I check the status of my order?
To check the status of your order, please sign in to “My
Account” or select “Track Your Order” at the
bottom of this page.
How will I know when my backorder item ships?
You will receive an email confirmation when your backorder item
Will my credit card be charged for a backorder item?
Credit card charges do not apply until the backorder item
If my order has an in-stock item and a backorder item, will all
items ship at the same time?
No. In-stock items ship separately from backorder items. Credit
card charges apply only to the shipped in-stock item.
If my order has an in-stock item and a backorder item, will I be
charged twice for shipping?
No. The backorder item ships without additional shipping
Can I amend and/or cancel my backorder item?
To amend and/or cancel your backorder item, please contact our