- I have a problem with the Danskos that I purchased from an Authorized Dansko Retailer. Who do I contact?
We guarantee our product from manufacturers defects within a reasonable amount of time and wear.
If you believe there is a defect with the materials or workmanship, please contact the dealer where you purchased your footwear for assistance.
Please note: Dansko cannot assist with requests on purchases made through unauthorized dealers or third-party auction sites.
- Is there a lifetime warranty?
The lifetime warranty rumor has been around for several years. While we do not have a lifetime warranty, we do guarantee our footwear from manufacturers defects within a reasonable amount of time and wear. Normal or abnormal wear and tear is not considered a manufacturers defect. If you believe there is a defect with the materials or workmanship, please contact the retailer about returning or replacing your shoes.
- I have a problem with the Danskos that I purchased on a third-party auction site. Who do I contact?
We recommend that you contact the seller. Please note: Dansko cannot assist with requests on purchases made through unauthorized dealers or third-party auction sites. Authorized Dansko dealers can be found on the Find A Store page.
- Why should I purchase my Danskos through an authorized Dansko dealer?
Dansko works closely with its dealers to ensure customer satisfaction. An authorized Dansko dealer will be able to provide assistance should you encounter a problem with your footwear purchase. Authorized Dansko dealers can be found by on the Find A Store page.
- Can I buy footwear directly from Dansko?
Dansko is a wholesale distributor. We sell our products through retail shoe stores. Authorized Dansko retailers can be found on the Find A Store page.
- Where can I purchase Danskos?
Danskos can be purchased through any of our authorized dealers. Authorized Dansko retailers can be found on the Find A Store page.
- How can I order a particular style that my Dansko Retailer doesn't carry?
Most of our Retailers and E-tailers participate in our special order program. If you have a specific request, please notify your Retailer or E-tailer, and ask to place a special order.
- How should I care for my Danskos?
Dansko styles are made from several different types of leathers and fabrics. To find out more about leather and fabric care, check out our Product Care section. To learn about the leathers and fabrics we use, go to our product Materials section.
- Will Dansko sell a single shoe?
Dansko donates shoes to a non-profit organization called the National Odd Shoe Exchange. Since 1943 The National Odd Shoe Exchange (NOSE) has provided single shoes to amputees and split pairs to people with significant size differences due to illness or disease. You may contact NOSE by phone via 1-480-892-3484.
- Can I use my custom orthotics?
Footbeds in closed-back Golden Gate, Charlestown, Next Gen, Beacon Hill and Cambridge shoes feature removable footbeds that can accommodate custom orthotics.
- Can my clogs be resoled?
We do not recommend it. Instead, for continued superior performance, we recommend that you replace your Danskos.
- Can I wear my Danskos through airport security?
We recommend that you remove your Danskos before you proceed through airport security.
- Do you make footwear for people with narrow and wide feet?
Our Narrow Pro clog offers the look and feel of our flagship Professional clog in a narrower alternative. We also offer a host of adjustability options in all our collections, such as laces, buckles, backstraps, and elastic goring that can accommodate many special fit concerns.
- Who should I contact if my shoes don't fit right?
If you are concerned about the fit of your shoes, please follow up with the Retailer or E-tailer where you purchased your shoes. All of our Retailers and E-tailers are experts on fitting Danskos, and they will be able to guide you.
- Do you offer non-leather shoes?
Dansko has offered footwear styles in felt fabrics in the past. For the Spring 2008 season all of our products contain leather components.
- Are Dansko shoes slip resistant?
Dansko Stapled Clogs meet both ASTM and SATRA standards for slip-resistance. For specific details visit the Stapled Clog Tech Features page and scroll to the bottom of that page.
- What is the APMA Seal of Acceptance?
We are proud to carry the American Podiatric Medical Associations (APMA) Seal of Acceptance. The APMA awards the Seal after rigorously evaluating a product to determine if it promotes quality foot health. Danskos Stapled Clog, Beacon Hill, Left Bank, Next Gen, and Golden Gate Collections all have received the APMA Seal of Acceptance.
- Should I be concerned if my shoe discolors my sock or foot?
We take great care in selecting our leathers and tanning methods to ensure supple strength and brilliant color. Occasionally, leather uppers or linings may react with your body chemistry, transferring color onto your feet or hosiery. This is not a defect. You may also find naturally occurring marks or blemishes in the leather, revealing its inner character or originality.
- How do I figure out my size?
Danskos are sized according to European (EU) whole size standards. For additional information about the unique fit characteristics of individual Dansko styles, read the Size and Fit Information section shown on each style page.