DANSKO APPLAUDED FOR EXCELLENCE IN CUSTOMER SERVICE
Monday, February 24, 2014
West Grove, PA: Dansko announced today that it received the 2013 Plus Award for Excellence in Customer Service, a distinguished honor presented by leading footwear trade publication Footwear Plus.
The Plus Awards presentation, now in its 14th year, recognizes the industry’s leaders in footwear design, execution and operation. An eight-time recipient of the Plus Award for Design Excellence and the inaugural winner of the Corporate Goodwill award, Dansko received a winning number of write-in votes from independent and national retailers.
“Congratulations to Dansko,” said Greg Dutter, Editorial Director of Footwear Plus magazine. “This year, the company took its commitment to offering top-notch customer service to a new level with the recent opening of its 200,000-square-foot, state-of-the-art, environmentally friendly distribution center. As any retailer will tell you, the ability to fill-in on orders quickly and accurately is critical in today’s increasingly demanding marketplace.”
Dansko's enduring success is largely due to its partnerships with retailers. Guided by a core value of excellence, every touchpoint in the operational process is designed to meet the needs of customers from product ordering to speed of fulfillment to thorough and timely interactions with the Customer Service team. In 2012, the addition of a new distribution center enhanced this pursuit, boosting responsiveness and time to market, providing better quality of life for staff, improving customer satisfaction through more efficient operations, and minimizing environmental footprint. Key features of this responsible and efficient work environment include KIVA, a mobile robotics system that stores and brings goods to workstations thereby reducing the amount of walking required by order pullers; an Enterprise Resource Planning program, which streamlines inventory and order processes; and a system of renewable sources of solar and wind energy that powers electric usage throughout the facility.
“Dansko places the highest value on our relationships with retailers and consumers. We have always been driven to be everyone’s favorite footwear brand. We believe in doing what’s right, even if it’s not the road most traveled. Our team is dedicated to providing exceptional service at every step of the process and we’re honored to accept the Plus Award for Excellence in Customer Service.” said Mimi Curry, Dansko COO. “We would also like to extend a sincere thank you to our retailers for their continued loyalty and support.”
The Plus awards were presented on Feb. 5, 2014 at the New York Hilton Midtown in New York, NY.
About Dansko: Founded in 1990 by wife and husband team, Mandy Cabot and Peter Kjellerup, Dansko leads the comfort footwear market in award-winning design and customer service. Today, we are 185 employee-owners strong, changing the quality of people’s lives through our products, our passion, and our commitment to a better tomorrow. Learn more at Dansko.com
About Footwear Plus: For 24 years, the award-winning Footwear Plus magazine has been the leading business-to-business fashion publication covering the footwear industry.